Privacy Policy

This policy is applicable to all users who make use of the South African Tourism websites.

Objectives

To assure all users of the South African Tourism Websites (SATWs) of the protection of personal data that they provide to SAT.

Collection and use of personal information

Users registering on any of the SATWs may be required to provide personal information. The personal information collected on this site and via the relevant support email address is used for the purpose for which it is requested:

• Contact information for stakeholders seeking information is collected in order for us to contact that person to provide information about our services. This information may be stored on our servers in South Africa. Such information is usually deleted as space requires or in the normal course of business, but can be amended or deleted upon request.
• Contact information, such as user name, address, telephone number, or email address, for consumers, investors or customers with questions, concerns, complaints, inquiries, requests for information or technical support questions, is used to respond to the request for information.
• When signing up for an email newsletter or alert, South African Tourism will use that address to deliver the email newsletter that has been requested.

To review, amend, or delete your information, or to opt out of any newsletter, contact travel@southafrica.net.

Collection and use of non-personal information

The SATWs may use persistent cookies, clear GIFs and log file information (such as Internet Protocol address and referring URLs) about user activity at this site in order to understand website usage and to resolve any problems, for example in navigation, thus enhancing the user experience at this site. Information about those cookies or website usage is not combined with either any ad-serving cookies or email cookies, nor is it linked with any personal information a user may have provided at the website(s).

If a user has visited this site by clicking on a banner ad for our products and services, a temporary or "session" cookie may be set on the user’s browser. After the user has arrived at any of the SATWs and requests further information about our products and services, the personal information provided during that request will be linked to the information in the session cookie so that our Marketing Department can measure the effectiveness of the advertising. This linking will not be used to target future advertisements or to send emails about future goods and services, unless indicated by the user on the product request page. As this is a session cookie, it will disappear from the user’s cookie folder once the browser has been closed.

Information sharing or disclosure

South African Tourism may provide user information to its agents, or its agents may collect information from users on its behalf, where South African Tourism has contracted with a third party to provide part of the information or service that the user has requested. By written agreement, these agents are required to implement similar security measures and will process user information only as authorised by SAT to fulfil the service they have been contracted to provide.

Other than agents acting on South African Tourism’s behalf, information provided by users at this site will not be transferred to unrelated third parties, unless South African Tourism has the user’s permission to do so. Personal information provided to this site is subject to disclosure pursuant to judicial or other government subpoenas, warrants or orders.

Confidentiality and security

South African Tourism has implemented reasonable security measures in order to protect both personal and non-personal information from loss, misuse and unauthorized access, disclosure, alteration or destruction. South African Tourism employees are made aware of and are accountable for compliance with our privacy policy.

Changes to this privacy policy

South African Tourism may amend this policy from time to time. Notification to users will be made by posting a prominent announcement on our website pages if changes are made in the way personal information is used. For questions or concerns about the information collected or used at this site, please contact travel@southafrica.net.

Changes in corporate structure

If all or part of the company is sold, merged or otherwise transferred to another entity, the personal information provided by users at this site may be transferred as part of that transaction. South African Tourism will take steps to ensure that the personal information is used in a manner consistent with the South African Tourism privacy policy under which it was collected.

Complaints procedure

All complaints should be sent in writing (post or email) to South African Tourism, to be addressed by the relevant department.